Crunch Fitness - Kirkman

Today I signed up here, and everyone was very kind and attentive. This place was really great I immediately cheated on my old gym lol Thank you for everything emmanuel and nikki They are very good and kind employees

Great staff that has a lot of energy, Emmanuel has helped set me up for my gym membership. He was formal and upfront with introducing me to how everything works. Would recommend this place to anyone looking to get in shape.

This crunch fitness is amazing. The vibe and overall energy inside of their is infectious. And their team members specifically Stephanie(Especially Stephanie), Lester and Diego were amazing staff members. They were so friendly and made sure to go in depth about what i would be getting myself into. I definitely would recommend coming here☺️

They get you with a cheap sign up but then you get hit with an annual rate and when you cancel you still have to end up paying for a whole month that you’re not going to use. As far as a facility goes, it’s in deep renovation. You’re getting a basic gym with none of the amenities they offer because all of it is being built still. Probably another year and the facility may be a decent gym. Staff is friendly.

I signed up on January 1st under a promotion advertised as $0.26 to enroll and 30 days free, with the base plan at $9.99/month. I specifically opened my account in person with the manager, Nadia, at the Kirkman location, and I verbally confirmed multiple times that this promotion applied to the base plan. Nadia assured me it did and made me feel confident enrolling. The understanding was: $0.26 enrollment, January covered, February free First payment due after that However, in February I was charged $20. When I called the club, I was told I had been enrolled in a different plan, and that it was a “miscommunication” according to Nadia. When I requested to cancel due to this error, I was then told I am required to pay for three months before my membership can be canceled, even though the mistake was not mine. This experience has been extremely frustrating and disappointing. It feels like the priority was making a sale rather than honoring the promotion that was clearly explained to me. Hiding behind contract language after a verbal confirmation from a manager is poor customer service. Situations like this are exactly why people are hesitant to join gyms. A business that truly cares about its members would take accountability and resolve the issue fairly.