Crunch Fitness - Hillsborough

I’ve had an amazing experience at Crunch Fitness and can confidently say it’s one of the best gyms I’ve been a member of. From the moment you walk in, you’re greeted by a friendly and welcoming staff who genuinely care about the members and the overall atmosphere of the gym. Everyone—from the front desk team to the trainers—is approachable, helpful, and always willing to answer questions or offer support. One of the biggest highlights for me is how clean and well-maintained the facility is. The equipment is consistently wiped down, the locker rooms are spotless, and there’s a clear effort to keep everything organized and sanitary. It really makes a difference when you can focus on your workout in a clean, comfortable environment. The gym itself has a great vibe—motivating without being intimidating. Whether you’re a beginner or someone who’s been working out for years, Crunch Fitness makes you feel welcome. There’s a wide variety of equipment and classes, so it never feels boring or repetitive. The layout is spacious, which helps even during busy hours. Overall, Crunch Fitness does an excellent job creating a positive, energetic, and inclusive environment. The friendly staff, clean facility, and great atmosphere make it a place I actually look forward to coming to. I highly recommend Crunch Fitness to anyone looking for a gym that truly cares about its members and delivers a great experience every time.

I've been going to this gym for a bit now, and while it's super convenient to get to, I've found it to be a bit too busy for my liking. The equipment and facilities are really nice, but it's often crowded, which can make it tough to get a good workout in. Overall, it's a solid gym, but the busy-ness might be a drawback for some. Would still recommend for its location and amenities, but be prepared for the crowds!

This gym has such an amazing vibe, and a huge part of that is thanks to Mariana. The music she plays always keeps the energy high, and she brings so much positivity every day. She’s always smiling, friendly to everyone, and makes everyone feel welcome. Truly one of the reasons I love coming here! Thank you Mariana!

I had a very disappointing experience. I originally went in for a day pass since I had never visited this location before. The employee assisting me told me they were running a promotion where I could work out for an entire month for $0. I specifically asked multiple times if this was a membership, and I was told clearly that it was NOT a membership is just a temporary promotion. I also asked if I would need to call or cancel anything after the month ended, and I was told no. I was assured that once the month was over, it would simply expire automatically. However, after the month ended, I was charged. I didn’t notice until I was charged a second time and I was also charged the annual fee. When I returned to speak with the same employee, he denied telling me it wasn’t a membership and said I had signed up for one. That was very upsetting because I had been very clear that I did not want a membership. I escalated the issue to the manager, but I was told they could not refund the charges because more than a month had passed. This experience felt very misleading. I strongly recommend that anyone considering a “promotion” here carefully review all paperwork and clarify every detail in writing before agreeing to anything. Very disappointing handling of the situation.

I’ve been a Crunch member for over a year and recently tried the Hillsborough location. While it’s conveniently located and has ample parking, I was disappointed with the overall gym culture. Very few of the weights under 30 lbs were re-racked. I had to search throughout the gym to find what I needed because dumbbells were left in random places. The same issue applied to the machines: when I went to use the leg press, none of the plates had been re-racked, and some machines still had three 45 lb plates on each side. I was also surprised to see trainers taking clients' weights and not returning them afterward. That sets the tone for the entire space. Unfortunately, the lack of basic gym etiquette made the experience stressful rather than productive. Unless there is greater accountability, I won’t be returning to or recommending this location.