Genesis Health Clubs - Westroads

I really like Genesis health club. The facility is nice, having all the equipment for an enjoyable work out. Location is convenient. Staff is helpful. One thing that could have been great was on the three day pass would have been to have a personal trainer go over equipment use , not sure if this was offered. I enjoyed watching basketball matches while I was on the treadmill. Love the pool. The price is a little high. I think 50$ a month would be a good price. Overall I will recommend and go when I can.

What an amazing staff and facility. Being on a health journey is not always easy, I was stuck. But ever since starting in April I’m feeling like I’m getting my stride back. The registration process was easy and comfortable with Aaron! I was immediately put with Sarah as my trainer and the support was felt instantly. I felt comfortable enough to explore classes I would never. My favorite are yoga and kick HIT with Quela! Every trainer always says hi and welcome back. It’s worth investing in yourself!

At the front desk stuff is always smiling Very kind And helpful with any questions especially at the butt crack of dawn. I've yet to take advantage of the tennis courts or pickleball but I'm excited to giving both a try. The locker rooms are always clean picked up and that shows me all I need to know about the care and dedication of the staff and the members.

First time I’ve ever been threatened w collections over a late fee from my cancellation 3 months ago. The original person that contacted me to solve the problem is no longer in the position, and the new people calling are clueless to the situation I’ve explained numerous times. Horrible customer service by Micah threatening collections over a membership I cancelled 3 months ago, numerous lapses of callbacks on their end. If I could give a minus 1 for customer service I would. Anyone reading this do yourself a favor and buy a treadmill/powerblocks and lift at home, or join a small gym. You are just a number with a $ attached to you in the eyes of this place. Micah is new and it shows

They seem to have a hard time keeping up with basic maintenance and repairs. When I was out there yesterday the sauna in the men's room was out, the wooden floor in one of workout studios was massively buckled, and a glass window by the pool was cracked. 7/14/24 Since my previous review, not a lot has improved and I've noticed other issues. You can see from my photographs that they are still struggling to keep up with basic maintenance. In the previous two weeks I was there, the pool had what appeared to be paint chips at the bottom moving around loosely. When I was there last week and saw that it hadn't been cleaned, I asked the young guy at the desk when the pool is cleaned, on what schedule, and he said it was a lower priority compared to where the machines are. And that's another problem with the club, they don't seem to have people working on the weekends, certainly not on Sundays, that can answer basic questions around simple things like maintenance. Also today there were scores of dead bugs in the pool water and the whirlpool. It wouldn't take that long to do a walk around both the pool and the whirlpool and make sure that everything's ready for the members before opening. 8/4/2024 The filth and neglect parade continues both in and around the pool and around the jacuzzi Nothing has improved since my previous review. Maybe 3rd time will be the charm. Enlarge the pics for full ick effect. 8/11/24 None of the photos that I previously posted have had changes or improvements. So this negligence and filth have been ongoing for weeks if not months. Here are today's photos of filth and disrepair. Beginning to wonder if the health department or local media should get involved. 8/12/24 Lowered my rating to one star as it appears quite clear that the gym has no interest in resolving any of these issues, many of which involve simple cleanup. It seems they don't own a robotic pool cleaner. Those are cheap but so is Genesis.