Club Metro USA

I’ve always been curious about the cleanliness standards at this gym. During a late workout today, I noticed the cleaning staff eating while using the same rag to wipe down all the machines. I’m sharing this feedback in hopes that it reaches the owners and encourages improvements in hygiene practices, especially given the premium cost of membership. This gym has great potential, and a little more attention to cleanliness would make a big difference.

I wanted to try this gym but the communication sucks. I put in an inquiry online to discuss rates and still haven’t received a call back, a email response, smoke signal or anything. I tried calling before making a trip there and was hung up on multiple times. Great way to run a business.

Let me start from when you when in the door, people behind the counter most of the time occupied on gossip or other nonsenses than actually greet the members. I am not going to say all them are like that but for the most part 8 out of 10 you wont even get a straight face from them, they act like they are doing you favor. The machines are decent for the most part although as in most gym weight are all over the place, however in this gym the stuff doesnt really worry about put them back in place. I critique that aspect because I actually go to Union and Elizabeth often and in this gym that does not happen, at least all the occasions I been there which is quit a lot. Music is always too loud in the afternoon, I have complained but no one does anything about it, I have to listen to my music with the volume all the way up on my earphones. The worst part of all are the freelance “trainers”, too many of them and there couple that are very/extremely loud, people that goes to this gym knows who I am talking about. Not only too load but also talk behind other members back criticizing their workout or straight being disrespectful. Sometimes I rather drive farther to Union then coming to this gym

All the machines are old and almost everything doesn't work, and there's no customer service whatsoever, starting with Alberto, who claims to be the owner.

Let’s start with the good, I went there myself in person to cancel my membership and this guy said all good, so I asked for a confirmation then he said I’ll talk to my coworker and it will be sent to u, so now I am being charged and tried to call the gym then someone answers and just says to call later and hangs up on me ( I called around 10pm ) she literally while I was explaining what was going on hang up on me. I was a customer there for many years and now I am so disappointed l. 👎🏼👎🏼👎🏼👎🏼👎🏼